If you ever feel the need to contact the JCPenney Corporate Office about a product or service from JCPenney feel free to do so. Sometimes the best way to handle a dispute is to write to the companies corporate office. Credit customers can check their account online at www.jcp.com/credit. For example a little old lady buys a product from JCP and the product does not work. She does nothing about it for months and when she tries to take it back she is rejected. This is a perfect example of when it is time to write to the corporate office. It is recommend your type up a well written letter and address it to the President of the company. More than half the time you will get a favorable answer to your problem.
J C Penney Corporation, Inc Corporate Office | Headquarters
6501 Legacy Dr. Plano, TX 75024
If you do not feel the problem is that bad you can always try the jcp.com inquiries team at 1-800-322-1189 24 hours a day 7 days a week. If this method fails please do not hesitate to use the corporate office method mentioned above.